Communication Skills that Bring Real Results: 
A Toolkit for Library Managers

Program Description
The symposium will directly address two key skill sets that are indispensable for professional leaders: (1) The Art and Practice of Asking Effective Questions, and (2) The Nine Key Ground Rules to foster productive workplace conversations that lead to satisfying and rewarding interaction among library staff at all levels.  The Institute will be directed toward Library Middle Managers – library directors, branch managers, or department heads.

The combination of instruction and practice sessions will give each participant an introduction to the practical skills identified that will be of immediate use to them when working in any group situation.  Everyone will have the opportunity to learn about each skill or tool and to discuss its potential usefulness in small group settings.  Everyone will gain experience in actually using the skills by practicing together.  Tasks will focus on existing challenges in the library work environment.  The instructor will provide examples and descriptions of each tool or skill and will give suggestions for additional resources.
 
Presenter: Lou Wetherbee & Associates LLC
Lou Wetherbee is a library consultant based in Dallas, Texas, and has extensive experience in academic and public libraries, library networks, and the nonprofit sector.  She is an expert on the organizational implications of emerging technologies for libraries and specializes in the re-design of library services in the electronic environment.  Lou has assisted numerous client organizations to devise innovative strategies and practical solutions to address uncommon challenges.  She is a frequent seminar and conference speaker in the area of emerging technologies, library resource sharing, and library leadership development.
 
Dates and Locations
June 2, 2008  (9:30 a.m. – 4 p.m.)
Broward County Library/North Regional Library
Meeting Room 154
1100 Coconut Creek Blvd.
Coconut Creek, FL  33066 
 
June 3, 2008  (9:30 a.m. – 4 p.m.)
Winter Park Public Library
460 E. New England Ave.
Winter Park, FL 32789 
 
June 5, 2008  (9:30 a.m. – 4 p.m.)
Tallahassee Community College
444 Appleyard Dr.
Tallahassee, FL 32304  
 
Online Registration
State Library and Archives of Florida Middle Management Symposiums

Fee
There is no registration fee to attend the symposiums.