Date(s) - 02/13/2019
1:00 pm - 2:00 pm
Jumpstart your library’s journey towards cultural competence. A practical and realistic way to train staff in respectful speech to advance cultural competency at your library. Learn how one library taught their staff to demonstrate cultural self-awareness, define cultural competency in a library context, and identify microaggressions in order to provide excellent customer service for a diversifying community. Attendees will walk away with an adaptable lesson plan and lesson materials used in staff training.
Please Note: The recording will only be available to registered attendees.
Register here if you wish to participate in the live session or view the recording.
Priority seating will be given to TBLC Members.
Biography ~ Izabel Gronski
Izabel Gronski is the Young Adult Librarian at the Oak Lawn Public Library. She has experience founding and leading multicultural student groups at Northwestern University, including the International Students Association and the Polish American Student Alliance. She is passionate about expanding teens’ horizons by offering intercultural experiences. As a Unit Head in the Adult and Young Adult Services Department, Izabel supervises staff and contributes to staff development, particularly related to cultural competence and diversity programming.
Biography ~ Ang Romano
Ang Romano is the Fiction Unit Head at Oak Lawn Public Library, in the Adult Services department. She’s committed to serving the fiction needs of Oak Lawn’s diverse population, while also reading a good bit of fiction herself. Ang is also interested in furthering staff customer service skills, especially in relation to diverse populations.