Process Mapping for Assessment

Date(s) - 04/08/2019
11:00 am - 12:00 pm




This webinar will introduce process mapping as a valuable form of assessment and means to collaborate within a library. Commonly used in the business world, process mapping is the practice of gathering information on a specific workflow and diagramming it visually, usually in the form of a flowchart. This visual can then be analyzed for process improvement. Besides helping assess current workflow efficiency, process mapping is a valuable way for employees throughout the library to see how they are contributing to essential processes. Process mapping can also help to identify areas where departments can work to further collaborate. The webinar will highlight the valuable benefits of process mapping, detail how to go about process mapping at your institution, and include a series of best practices. An example of process mapping done at UNCC’s Atkins Library for the damaged and missing item workflows will also be shared.

Priority seating will be given to TBLC Members
Please Note: The recording will only be available to registered attendees.
Register here if you wish to participate in the live session or view the recording.

Biography ~ Natalie Ornat
Natalie Ornat is the Humanities Librarian at the University of North Carolina at Charlotte. She began process mapping at UNCC’s J. Murrey Atkins Library while participating in the Atkins Fellows Program, an 11-week residential fellowship for Library and Information Science graduate students. She earned her MSLS from the University of North Carolina at Chapel Hill.


Registrations are closed for this event.