Date(s) - 02/15/2018
9:30 am - 3:30 pm
TBLC Training Facility
Do you want to reduce waste and streamline operations? Do you want to raise the level of employee engagement in your library or entire organization? Do you want to increase the level of patron satisfaction as a result of your service offerings? Lean thinking is a philosophy and a powerful set of tools designed to eliminate waste from processes. It focuses on what adds value in your processes from a patron’s perspective. While its roots are in manufacturing, this training covers how to apply it to both services and administrative functions. Lean thinking provides fast and dramatic results, and works best with everyone’s involvement. So, if you are looking for a foundation to improve the quality of your operations, raise the level of patron satisfaction with your services, and/or an approach that builds on past improvement techniques, then lean thinking and the subsequent use of lean tools can introduce fresh and innovative ways to improve your processes and ultimate organizational performance.
Participants will be able:
• To describe the basics of the lean philosophy, methodology, and tools
• To identify the benefits of lean to an organization
• To differentiate between lean and six sigma
• To describe how to overcome certain obstacles that organizations face in a lean environment
• To actually map and analyze a typical process
• To create a SIPOC diagram
• To describe what value added means, and list opportunities/scenarios where value added can actually happen at work
• To describe the problem solving process and how to generally use the DMAIC process
Biography ~ Michael R. Clark
Michael Clark has an extensive background in the areas of management and supervisory development, quality improvement efforts, facilitation of strategic planning sessions and executive retreats, and one-on-one executive coaching. He worked as aTraining and Performance Improvement Director for various State of Florida government agencies for many years and has been the Owner/President of MRC Consulting for fifteen years. He has designed numerous training programs (including online) using the Instructional Systems Design Methodology, and has delivered over 2000 seminars, workshops, and presentations covering a diverse set of topics, with a focus towards developing leadership skills for managers and supervisors.
Mr. Clark has earned a B. S. degree in Experimental Psychology, a M.Ed., and has completed the course work for a Ph.D. in Educational Administration with an emphasis in Instructional Systems Design Methodology at Florida State University.