Date(s) - 06/12/2017
9:00 am - 3:30 pm
TBLC Training Facility
It’s likely that you don’t get to choose the people you work with, and it’s very likely that some of your co-workers will exhibit behaviors that you would call “difficult”.
Can we agree that the difficult person’s behavior isn’t going to change? If you agree, then what can you do differently to handle these situations more effectively? That’s what this program will help you do better.
In this interactive and fun workshop you’ll learn easy to use tools and strategies to be more effective in your communication and relationships with them.
Participants will learn and begin to master:
- The difference between a co-worker that is difficult and one that is different
- Using an “agreement frame” to redirect a co-workers argumentative energy
- Addressing difficult behaviors without being confrontational
- Making a behavior change request and negotiate a behavior change agreement
- Focusing on the behavior, and not the person, as the problem
- Strategies for managing your anger and stress before, during and after the conversation
Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the author of two books and over 50 webinars.