Date(s) - 07/20/2017
9:00 am - 4:00 pm
TBLC Training Facility
Most managers and supervisors on a daily basis have to respond to and handle performance problems and conflicting situations that result from a variety of reasons, including that employees just aren’t doing what they are supposed to be doing. Dealing with people problems vs. work problems is the most difficult part of most supervisor’s/manager’s job, because most managers don’t know what to say or exactly how to handle non-performance. An interesting fact of these types of problem situations is that many times (according to much research) the problem is not directly the employee’s fault, but rather the result of some other reason. So, attend this program and learn about those reasons and how to use corrective feedback and other specific strategies to both alleviate and mitigate non-performing employees.
You will be able to:
- differentiate between employee performance problems and attitude problems, and why this is important
- define and explain what a performance problem is/is not
- describe common reasons for employee nonperformance
- identify and describe how to use specific behavioral solutions/interventions that will alleviate employee performance problems before they happen
- analyze a performance problem and develop an intervention strategy to alleviate or reduce that problem after it happens
- apply the corrective feedback process to work related scenarios
- describe the five conflict handling techniques
- differentiate between functional and dysfunctional conflict
Biography ~ Michael R. Clark
Michael Clark has an extensive background in the areas of management and supervisory development, quality improvement efforts, facilitation of strategic planning sessions and executive retreats, and one-on-one executive coaching. He worked as aTraining and Performance Improvement Director for various State of Florida government agencies for many years and has been the Owner/President of MRC Consulting for fifteen years. He has designed numerous training programs (including online) using the Instructional Systems Design Methodology, and has delivered over 2000 seminars, workshops, and presentations covering a diverse set of topics, with a focus towards developing leadership skills for managers and supervisors.
Mr. Clark has earned a B. S. degree in Experimental Psychology, a M.Ed., and has completed the course work for a Ph.D. in Educational Administration with an emphasis in Instructional Systems Design Methodology at Florida State University.
Registrations are closed for this event.