Customer Service in a Digital World

Date(s) - 05/22/2018
10:00 am - 11:30 am



As our primary contact points with many users continues moves to the digital world, how do we deliver quality service in an online environment? During this session, we will look at customer service online.

We will explore:
Customer Service tips for online reference
Utilizing chatbots and other online help
Developing and managing mailing lists
Best practices for websites
Developing a connection with users via social media
This interactive workshop will help you engage virtual users and bring your online services to the next level.


The recording will only be available to registered attendees.
Register here if you wish to participate in the live session or view the recording.

Biography ~ Diana Silveira
Diana Silveira is the President of Novare Library Services, a company that focuses on web, mobile and infrastructure services for libraries. Previous to starting Novare Library Services, she was the Virtual Reference Manager for Florida’s Ask a Librarian Service and coordinator for Florida’s Statewide Delivery System. She presents regularly on implementing technology, best practices and privacy issues online. She also works with libraries to deploy new technologies and develop new mobile and desktop websites.


This event is full.