Are today's library education programs doing an adequate job of
training the next generation of librarians? Is there really a crisis in
library
education? ALA President Michael Gorman and a panel of
distinguished practitioners and educators participate in a national
discussion. Our panelists include
Nancy Allen, John Budd, and
Elaine Zaremba Jennerich.
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This program offers a variety of powerful examples and effective
tools to help library employees work with and for our customers.
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Catch the Energy. Release the Potential.This program creates a
positive environment with energy and enthusiasm in the work place.
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This customer service training video
with Bob Farrell is loaded with
humor, touching stories, fun graphics and music, delivering a
powerful message of "taking care of your customers".
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Addressing the issues of Harassment and Respect in a unique and
engaging manner. It's a smart, interactive program that uses an
opinion survey to poll the
viewer's thoughts on a wide variety of
issues surrounding harassment and respect.
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Viewers of Information Literacy for the 21st Century Learner will:
This comprehensive kit gives you everything you need to put on a
one hour seminar on managing stress at home and in the workplace
through the use of
humor.
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This teleconference explores Google Book Search with a discussion of
this successful project amongst librarians, academic administrators,
scholars and
publishers on legal issues and the academic tradition of
promoting a "spirit of inquiry."
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Even in this era of instant access to information by way of the
"virtual world," a library's physical presence is still essential. But it's not
just
about visibility or a building's facade - it's also a reflection of a
library's position in the community, and the variety and versatility of
the services it
provides. It is also about space - how it's designed, how
it's used and how it will be used in the future.
Alan Kirk Gray moderates a panel discussion featuring practicing
architects experienced in planning and design of all types of libraries
and information
facilities. With a wealth of support visuals, this
program explores the relationship between function and form in
library spaces.
College of DuPage
Teleconference, March 7, 2008 (1hr 30min)
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James G. Neal, the Vice President for Information Services and
University Librarian at Columbia University will assemble a panel to
discuss the future
relevance of libraries as we know them. The digital
age has been with us long enough to make some practical
predictions of how traditional roles of libraries
will change in
information selection, acquisition, synthesis, navigation, dissemination,
interpretation and archiving. New responsibilities in information
aggregation, publishing education, research and development and
policy advocacy will be explored. It promises to be a lively and
provocative session.
College of DuPage
Teleconference, May 11, 2007 (1hr 30min)
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In our age of digital information, the training requirements of
educated professionals must change to keep pace with the
environment. This program
examines the current state of library
education.
College of DuPage
Teleconference, April 27, 2007 (1hr 30min)
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The objectives of this program are to provide an understanding of:
College of DuPage
Teleconference, June 1, 2007. (2hr)
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Based on numerous requests and positive reaction to the Roundtable
format used last spring, we will bring together
experienced library
managers, leaders in their field, to discuss a series of management-
related issues. Both large and small academic and public libraries
will be represented.
Viewer-suggested topics include: roles of support staff in libraries,
team-building when the director won't lead, library recruiting,
keeping staff
motivated, disaster planning, and strategies for working
with faculty.
College of DuPage
Teleconference, March 10, 2006. (1hr 30min)
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Rick Anderson explores the three ways the library profession is broken,
and the four ways to fix it. He uses the Mississippi River as a metaphor
for
patron behavior, and gives us new and useful ways to think about
our patrons.
Host: Rick Anderson, College of DuPage Teleconference, February 3,
2006. (2 hours)
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New technologies keep coming at a rapid pace, and librarians are
subject to the stress of being expected to both absorb and
implement them. Is there any
surprise that the challenges faced in
keeping up with this storm of new technology is where the talk turns
when librarians gather? Our cause for optimism is
that a handful of
these new technologies may actually help librarians to more
effectively connect with their communities and involve community
members in
developing resources and content. This program will
examine the challenges librarians face as we enter the world of Web
2.0. It will explore several of the
newest technologies, investigate why
librarians are adopting them and how they're being used, and
examine sensible approaches to choosing and implementing
the
technology that are right for your library. This teleconference is 90
minutes in length--Noon to 1:30 p.m. Eastern Time.
Speakers: Steven Bell and Aaron Schmidt, Friday, October 27, 2006.
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Social and economic trends are anything but static. People's
behaviors condition their consumer tendencies. What they see today,
they want to experience
tomorrow. By casting a watchful eye
beyond the library's front doors, library workers everywhere will be
prepared to respond to evolving needs and provide
superior patron
service.
College of DuPage
Teleconference, October 26, 2007. (1.5 hours)
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Soaring to Excellence Series: Library 2.0 and Beyond
Today's multigenerational library workforce faces a number of both
internal and external challenges. To meet these challenges, we need
to learn how to
work together effectively, keep connected and
current, and draw on individuals' unique strengths. In a graying
profession, we also need to pay attention to
succession planning,
passing on institutional wisdom, and recruiting, retaining, and
mentoring the next generation.
Speaker: Rachel Gordon Singer, Information Today, Inc.
College of DuPage
Teleconference, February 9, 2007.(1.5 hours)
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Libraries - public, school, and academic - are re-visioning their roles in
communities, moving beyond the rapidly outdated paradigm of
creating services
for patrons and students. Instead, libraries are
beginning to partner with community members to build meaningful
experiences.
In this program, we discuss this paradigm shift and why it's necessary
in a democratic society. Our guests explore the basic principles
behind community
informatics, and give practical examples of what
it looks like in the real world.
College of DuPage
Teleconference, February 8, 2008 (1.5 hours)
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This teleconference begins with a look at the history of immigrants
and libraries, and examines how to assess the needs of your
community's immigrant
population, including English as a Second
Language materials, legal issues, work issues, and bi-lingual library
resources.
Speakers: Bill Erbes and panel of experts
College of DuPage
Teleconference, Friday, April 7, 2006. (2 hours).
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Soaring to Excellence Series: Library 2.0 and Beyond
Love it or hate it, the Internet is often a librarian's best friend -
assisting us in serving our patrons and many times helping us do our
jobs better.
However, as the World Wide Web continues to grow at
an exponential rate (blogs and wikis and RSS feeds - oh my!), many
of us feel overwhelmed. Have you ever
wished that everything could
be simpler? Do you sometimes long for a list of websites that would
get you through the most challenging of workdays? If you
answered
yes to either of these questions, then The Best From the Web is for you.
Kelly Watson and a panel of experts have compiled a toolkit of the
best the
web has to offer library workers. Learn about web resources
that will assist you in your everyday job, whether you work at a public
desk or behind the scenes
in tech services. Leave this session with your
"best of the web" toolkit and make your job of providing the best
information for your patrons
easier.
Speaker: Kelly Watson, Bensonville Community Public Library.
College of DuPage
Teleconference, April 13, 2007. (1.5 hours)
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Soaring to Excellence Series: Library 2.0 and Beyond
Opportunities for dramatic change in library service methods and
patron experience are all around us and evident in those with keen
eyes. Distinguishing
between isolated tendacies and consumers'
behavior and expectations leads to innovation. Continue to hone
your skills to identify the trends that really
matter, setting them apart
from fads or mere folly.
College of DuPage
Teleconference, April 11, 2008. (1.5 hours)
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The hilarious follow-up video to The Guest. This video covers tough
issues of dealing with difficult customers and how to make them
happy.
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The Guest has a brief but poignant message of treating customers as
guests in your home, it has changed how countless businesses view
their customers.
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This video helps supervisors and coworkers to communicate
effectively with people with disabilities.
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What do you Say? is fast paced, energetic and loaded with
excitement and fun. The video challenges viewers with more than 30
awkward and sometimes
overwhelming customer situations, then
gives realistic, practical answers that can be used immediately.
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