Delivery
Is Delivery service available on the weekends?
Delivery service is only available Monday through Friday, excluding
national holidays. Unfortunately, we are not able to run our service
on Saturday or Sunday.
Whose responsibility is it to count how many bags are coming and going?
It is the library’s responsibility to count the number of sent and
received bags. The driver should sign the sheet only to confirm that
he completed the pick up and/or delivery.
What sorts of materials may I send through Delivery?
You may send any library materials through our Delivery service.
Please do not send checks or invoices.
My driver did not show up today. When should I notify Delivery?
Notify us the first time a stop is missed so that we can get you back
on track immediately. You may do so by calling (800) 622-8252 or
sending an email to deliver@tblc.org.
Can I use the service to send something to a library that doesn’t participate in Delivery?
This service is just for participating Florida libraries.
Please click here for a list of participants.
What do the three letters in the right-hand corner of the Delivery label mean?
Similar to a zip code, those three letters – known as the Depot Suffix
– make up the code that we use to sort your Delivery bags. In order
for us to deliver your items to the correct location, your label must
include the code of the library to which you are sending your items.
Each location’s code is found in the “Depot Suffix” column in our list
of participating libraries. When printing your own Delivery labels,
please be sure to include that code in a large, clear font.
What do the six numbers at the bottom of the Delivery label mean?
The first three digits are the library that is sending the material and the last three digits are the library that is receiving the material.
An item that I sent through Delivery has been missing for a year. Can I still get a reimbursement?
We are only able to provide you with a reimbursement if you inform
us of a missing item within 30 days of the date that the item goes
missing.
To do so, send a “missing book” email to deliver@tblc.org. Include
the title, author, call number, date the item was sent and the name
of the library to which it was sent. TBLC will post a “please check your
shelves” message on the listserv. If your item has not been returned in
the next two weeks, send us an invoice for the replacement cost of
the item.
The Florida Statewide Ground Delivery Service is funded under the provisions of the Library Services and Technology Act, from the Institute of Museum and Library Services, administered by the Florida Department of State’s Division of Library and Information Services.